Trust is the foundation of all effective relationships. When people trust you, they are more likely to seriously consider your ideas and follow your lead. Conversely, when they don't trust you, they are likely to discount or ignore anything you say or do. Generating trust with colleagues and customers is essential for collaboration and cooperation; people who are trusted gain success and satisfaction from their work. Without trust, accomplishing almost anything is more difficult.
Here are some guidelines for generating the trust of others.
- Demonstrate integrity in everything you do and say. This includes being responsible and accountable, honoring your word, requiring others to honor their words, doing what is right and honorable.
- Behave in consistent and predictable ways and maintain congruence between what you say and what you do.
- Be transparent to convey honesty and communicate that you have nothing to hide. Be clear and open about your intentions and motives.
- Be accessible. Walk around, talk to people, ask their opinions and ideas, meet them for coffee—relate to them as individuals and treat them as equals.
- Show genuine concern for others. Be sensitive to their needs, respect their points of view and be accepting of differences.
- Share decision-making and act on suggestions to make improvements where possible.
- Demonstratecompetence and share your expertise. . Be willing and eager to help others by sharing information.
- Be loyal to the organization and others. Avoid gossip and rumors and refuse to get caught up in negative office politics.
Trust others first! Some people need to know that you trust them before they will give you their trust. They start out distrustful and must be convinced that you are trustworthy. Others will automatically trust you until proven otherwise. However, violate trust with anyone, and it can be difficult, if not impossible, to regain it.